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Frequently Asked Questions (FAQs)

FAQs (General)
1. When will I receive my order? (Posted: 26th Sept, 2005)
2. Are your items from the genuine manufacturers? (Posted: 26th Sept, 2005)
3. I dont have a credit card, what other payment options do you offer? (Posted: 26th Sept, 2005)
4. How will the product be packaged? (Posted: 26th Sept, 2005)
5. How secure is payment gateway you use? (Posted: 26th Sept, 2005)
6. Do you ship overseas? (Posted: 26th Sept, 2005)
7. Can I place an order over the phone? (Posted: 6th March, 2007)
8. What is the Difference between Laser, CCD and Linear Imaging Scanners? (Posted: 8th March, 2007)
9. Are any of your products compatable with MYOB Retail Manager? (Posted: 4th Jan, 2008)
10. Can you supply large volumes to major retailers? (Posted: 31st Jan, 2008)
11. Is shipping included in price? (Posted: 12th Feb, 2008)
12. Are all transactions made in Australian dollars? (Posted: 27th June, 2011)
13. Hi, I didn't buy my equipment from HotPOS. I can't get my system working. Are you able to help me? (Posted: 3rd August, 2011)
14. If the product needs to be repaired where do I return it? (Posted: 3rd August, 2011)
15. Do Cash Registers come with a User Manual? (Posted: 31st August, 2011)
16. Are your Asus Laptops new or refurbished? (Posted: 17th July, 2012)
17. What is your postage on a Samsung cash register? (Posted: 15th Oct, 2012)
18. Hi. Do you service products on site? (Posted: 9th July, 2013)
19. Can you provide finance? (Posted: 15th July, 2013)
20. How can I see past purchases made? (Posted: 15th August, 2016)
21. Hi Can we purchase in store Brisbane area in person with a sales person please? (Posted: 19th Sept, 2016)


Question & Answers (General)
Q. When will I receive my order? (Posted: 26th Sept, 2005)
A. Regular orders are dispatched same day if ordered before 4PM Eastern Standard Time (Sydney) and take 1-3 days to receive depending on your location. Most orders will be received in two days from ordering.

Express orders are sent on request which guarantees next day delivery to all Australian Metropolitan areas.
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Q. Are your items from the genuine manufacturers? (Posted: 26th Sept, 2005)
A. Absolutely! All goods ordered from HotPOS are the genuine article, all in perfect condition and sourced from Australian distributors. We do NOT sell grey imported stock which may invalidate your warranty.
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Q. I dont have a credit card, what other payment options do you offer? (Posted: 26th Sept, 2005)
A. You can pay by Direct Deposit, Cheque, Money Order or Bank Cheque. You can obtain a money order by visiting any Australia Post branch, or a bank cheque from your bank. Paying by credit card is very safe, and is the recommended payment method for prompt delivery.
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Q. How will the product be packaged? (Posted: 26th Sept, 2005)
A. The products you order will be packaged to prevent damage, and will arrive in their original manufacturers packaging.
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Q. How secure is payment gateway you use? (Posted: 26th Sept, 2005)
A. We use a payment gateway operated by SecurePay, Australia's largest payment gateway providers. Through their secure 128bit payment gateway, your credit card is charged immediately then the full card details are not kept in any database.

There is next to no chance that your credit card information could be intercepted during processing. No individual has ever cracked 128bit SSL encryption - there is a higher chance of somebody looking over your shoulder than your card details being taken using the SecurePay payment gateway!

As with all internet transactions, be sure to look for the Lock symbol at the bottom right hand corner of your browser which guarantees the page (where you enter your credit card details) is secure.
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Q. Do you ship overseas? (Posted: 26th Sept, 2005)
A. Sorry as our products are largely covered by Australian warranties only, we can only ship to Australian addresses. There are no exceptions to this.
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Q. Can I place an order over the phone? (Posted: 6th March, 2007)
A. Call 1300 735 919 for all customer service enquiries or orders. Alternatively, visit our contact page above and email us directly.
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Q. What is the Difference between Laser, CCD and Linear Imaging Scanners? (Posted: 8th March, 2007)
A. LASER SCANNERS
A Laser Barcode Scanner uses a rapidly-moving laser to shine a particular frequency of light at the black and white bars of a barcode. The laser light is reflected off the barcode and read by a photo diode in the barcode scanner. The barcode scanner then interprets the reflection data and decodes it into useful data. To use a Laser Barcode Scanner, simply hold it near the barcode (read distances vary by model) and click the button or trigger. A Laser Barcode Scanner is suitable for almost any use, reads barcodes quickly and is very affordable.

Laser Barcode Scanner are the most common type of Barcode Scanner. A laser Barcode Scanner need not be in contact with a barcode to read it. A standard range laser Barcode Scanner can read a barcode from about 6 to 24 inches away, and a long range Barcode Scanner can read one from perhaps 2 to 8 feet away. Certain extra long-range laser Barcode Scanner are capable of reading a barcode from up to 30 feet away. A basic handheld laser Barcode Scanner can cost as little as $180, with specialty laser Barcode Scanner costing as much as $2000. Laser Barcode Scanner are often in handheld or "gun" form factors, but are also regularly built for counter-top or fixed-mount applications.

CCD Scanners
A CCD Barcode Scanner works much like a Laser Barcode Scanner, but instead of shining a laser at the barcode, the CCD Barcode Scanner measures light reflected from a series of light-emitting diodes (LEDs). This technology is older and not as fast as a Laser Barcode Scanner, but usually costs less. Some CCD Barcode Scanner models can read 2D barcodes. To use a CCD Barcode Scanner, hold it near the barcode (read distances vary by model) and click the button or trigger.

CCD (Charge Coupled Device) Barcode Scanner use an imaging CCD (similar to the ones found in digital cameras) to take a picture of barcodes, that are then decoded into a sequence of characters. CCD Barcode Scanner have a very fast scan speed, but a low scan range (often less than 3 inches from the barcode). A CCD Barcode Scanner can be very durable because they do not contain any moving parts, but are limited because they cannot read any barcodes wider than the imaging element. Their low cost and speed make CCD Barcode Scanner well suited for point of sale applications, but their short read range makes them a poor choice for warehouse or industrial applications.

Imaging Scanner
An Imaging Barcode Scanner works much like a camera, taking a picture of the barcode and then using software to collect the barcode data from the image. An Imaging Barcode Scanner is ideal for two-dimensional (2D) and PDF417 barcodes and generally read quickly.

Unlike a laser scanner (or human eye), the imager does not need the barcode to be oriented in anyway (other than within the scan area) in order to be legible. In fact, it doesn't need it to be a "bar"-code at all. Two dimensional symbologies come in a variety of styles, some resembling a chessboard or the familiar UPS code (a target with snow around it). Of course, all imagers can still read the one-dimensional codes, but usually without the greater range capability of a laser scanner. Because of their camera-like "eyes", some imagers are designed to be capable of capturing photos, like a camera cell phone. This is a great idea for those who want a handgun scanner for barcodes with the ability to store images of, say, a signature or I.D.
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Q. Are any of your products compatable with MYOB Retail Manager? (Posted: 4th Jan, 2008)
A. All our products are compatable with MYOB retail manger
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Q. Can you supply large volumes to major retailers? (Posted: 31st Jan, 2008)
A. We cetainly Can. Here is a list of some of our better known customers:

Blockbuster Video
Jeans West
Kispy Kreme Donuts
Video Ezy
Dominos Pizza
Subway
Australian Air Express

We aslo currently supply a number of government Agencies such as:

Australian Customs &
Railcorp NSW
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Q. Is shipping included in price? (Posted: 12th Feb, 2008)
A. All prices include GST but Exclude shipping. The shipping is worked out automatically when you place your order.
Shipping is free on all orders over $1000
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Q. Are all transactions made in Australian dollars? (Posted: 27th June, 2011)
A. Yes, We are an Australian company and all transactions are in Australian dollars
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Q. Hi, I didn't buy my equipment from HotPOS. I can't get my system working. Are you able to help me? (Posted: 3rd August, 2011)
A. With high-speed Internet, our Virtual On Site Support gets you back to business in a Giffy! Our Help Desk team utilizes Ultra VNC to establish a remote connection directly to your PC. It's as if a help desk specialist were sitting right at your desk!

With HotPOS Remote Onsite Support, we can:

* Diagnose Your Problem
* Resolve Configuration Issues
* Resolve Compatibility Issues
* Answer Usability Questions
* Contact Us on 1300 735 919 or please click on this link to contact us.
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Q. If the product needs to be repaired where do I return it? (Posted: 3rd August, 2011)
A. Please use this link to lodge a Helpdesk Enquiry and we will provide further information to facilitate a return of the product and replacement. Please note, as per our terms or trade all returned goods are to be organised and paid for by the customer. The warranty on all our items is RTB (Return to Base). HotPOS will organise and pay for the repaired item to be returned to you.
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Q. Do Cash Registers come with a User Manual? (Posted: 31st August, 2011)
A. Yes, absolutely. We also provide a Quick Setup Guide and Free Training Videos!
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Q. Are your Asus Laptops new or refurbished? (Posted: 17th July, 2012)
A. 100% New with Full Australian warranty!
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Q. What is your postage on a Samsung cash register? (Posted: 15th Oct, 2012)
A. We ship via Courier. Please allow between $15-17 depending on location.. Thanks.
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Q. Hi. Do you service products on site? (Posted: 9th July, 2013)
A. No sorry. All products purchased are return to us for Warranty. We dont have onsite services.
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Q. Can you provide finance? (Posted: 15th July, 2013)
A. No, not at this stage. However, we do accept Credit Card, Direct Deposit or Cheque payments.
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Q. How can I see past purchases made? (Posted: 15th August, 2016)
A. We can email to you if you like?
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Q. Hi Can we purchase in store Brisbane area in person with a sales person please? (Posted: 19th Sept, 2016)
A. Sorry, to keep prices low, we are Online Only superstore. We do not have a showroom or Sales Staff.
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