| Frequently Asked Questions (FAQs) |
| Question & Answers for Product: Epson TM-T88V Receipt Printer |
| Q. Are your items from the genuine manufacturers? |
(Posted: 26th Sept, 2005) |
| A. Absolutely! All goods ordered from HotPOS are the genuine article, all in perfect condition and sourced from Australian distributors. We do NOT sell grey imported stock which may invalidate your warranty. |
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| Q. I dont have a credit card, what other payment options do you offer? |
(Posted: 26th Sept, 2005) |
| A. You can pay by Direct Deposit, Cheque, Money Order or Bank Cheque. You can obtain a money order by visiting any Australia Post branch, or a bank cheque from your bank. Paying by credit card is very safe, and is the recommended payment method for prompt delivery. |
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| Q. How will the product be packaged? |
(Posted: 26th Sept, 2005) |
| A. The products you order will be packaged to prevent damage, and will arrive in their original manufacturers packaging. |
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| Q. How secure is payment gateway you use? |
(Posted: 26th Sept, 2005) |
A. We use a payment gateway operated by SecurePay, Australia's largest payment gateway providers. Through their secure 128bit payment gateway, your credit card is charged immediately then the full card details are not kept in any database.
There is next to no chance that your credit card information could be intercepted during processing. No individual has ever cracked 128bit SSL encryption - there is a higher chance of somebody looking over your shoulder than your card details being taken using the SecurePay payment gateway!
As with all internet transactions, be sure to look for the Lock symbol at the bottom right hand corner of your browser which guarantees the page (where you enter your credit card details) is secure. |
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| Q. Do you ship overseas? |
(Posted: 26th Sept, 2005) |
| A. Sorry as our products are largely covered by Australian warranties only, we can only ship to Australian addresses. There are no exceptions to this. |
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| Q. Can I place an order over the phone? |
(Posted: 6th March, 2007) |
| A. Call 1300 735 919 for all customer service enquiries or orders. Alternatively, visit our contact page above and email us directly. |
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| Q. Can you supply large volumes to major retailers? |
(Posted: 31st Jan, 2008) |
A. We cetainly Can. Here is a list of some of our better known customers:
Blockbuster Video
Jeans West
Kispy Kreme Donuts
Video Ezy
Dominos Pizza
Subway
Australian Air Express
We aslo currently supply a number of government Agencies such as:
Australian Customs &
Railcorp NSW |
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| Q. Are all transactions made in Australian dollars? |
(Posted: 27th June, 2011) |
| A. Yes, We are an Australian company and all transactions are in Australian dollars |
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| Q. Hi, I didn't buy my equipment from HotPOS. I can't get my system working. Are you able to help me? |
(Posted: 3rd August, 2011) |
A. With high-speed Internet, our Virtual On Site Support gets you back to business in a Giffy! Our Help Desk team utilizes Ultra VNC to establish a remote connection directly to your PC. It's as if a help desk specialist were sitting right at your desk!
With HotPOS Remote Onsite Support, we can:
* Diagnose Your Problem
* Resolve Configuration Issues
* Resolve Compatibility Issues
* Answer Usability Questions
* Contact Us on 1300 735 919 or please click on this link to contact us. |
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| Q. If the product needs to be repaired where do I return it? |
(Posted: 3rd August, 2011) |
| A. Please use this link to lodge a Helpdesk Enquiry and we will provide further information to facilitate a return of the product and replacement. Please note, as per our terms or trade all returned goods are to be organised and paid for by the customer. The warranty on all our items is RTB (Return to Base). HotPOS will organise and pay for the repaired item to be returned to you. |
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| Q. Can you provide finance? |
(Posted: 15th July, 2013) |
| A. No, not at this stage. However, we do accept Credit Card, Direct Deposit or Cheque payments. |
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