| Frequently Asked Questions (FAQs) |
| Question & Answers for Product: HandHeld Products Dolphin 7600BP Series Mobile Computer |
| Q. Are your items from the genuine manufacturers? |
(Posted: 26th Sept, 2005) |
| A. Absolutely! All goods ordered from HotPOS are the genuine article, all in perfect condition and sourced from Australian distributors. We do NOT sell grey imported stock which may invalidate your warranty. |
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| Q. I dont have a credit card, what other payment options do you offer? |
(Posted: 26th Sept, 2005) |
| A. You can pay by Direct Deposit, Cheque, Money Order or Bank Cheque. You can obtain a money order by visiting any Australia Post branch, or a bank cheque from your bank. Paying by credit card is very safe, and is the recommended payment method for prompt delivery. |
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| Q. How will the product be packaged? |
(Posted: 26th Sept, 2005) |
| A. The products you order will be packaged to prevent damage, and will arrive in their original manufacturers packaging. |
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| Q. How secure is payment gateway you use? |
(Posted: 26th Sept, 2005) |
A. We use a payment gateway operated by SecurePay, Australia's largest payment gateway providers. Through their secure 128bit payment gateway, your credit card is charged immediately then the full card details are not kept in any database.
There is next to no chance that your credit card information could be intercepted during processing. No individual has ever cracked 128bit SSL encryption - there is a higher chance of somebody looking over your shoulder than your card details being taken using the SecurePay payment gateway!
As with all internet transactions, be sure to look for the Lock symbol at the bottom right hand corner of your browser which guarantees the page (where you enter your credit card details) is secure. |
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| Q. Do you ship overseas? |
(Posted: 26th Sept, 2005) |
| A. Sorry as our products are largely covered by Australian warranties only, we can only ship to Australian addresses. There are no exceptions to this. |
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| Q. Can I place an order over the phone? |
(Posted: 6th March, 2007) |
| A. Call 1300 735 919 for all customer service enquiries or orders. Alternatively, visit our contact page above and email us directly. |
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| Q. If the product is faulty where do I return it? |
(Posted: 8th March, 2007) |
| A. Call us on 1300 735 919 and we will provide further information to facilitate a return of the product and replacement. |
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| Q. Can you supply large volumes to major retailers? |
(Posted: 31st Jan, 2008) |
A. We cetainly Can. Here is a list of some of our better known customers:
Blockbuster Video
Jeans West
Kispy Kreme Donuts
Video Ezy
Dominos Pizza
Subway
Australian Air Express
We aslo currently supply a number of government Agencies such as:
Australian Customs &
Railcorp NSW |
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| Q. Can you provide finance? |
(Posted: 2nd June, 2008) |
| A. Yes we can. We have a long standing relationship with both CTF finance and Rentsmart. Give us a call and we will email or fax you an application form. |
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| Q. Hi, I didn't buy my equipment from HotPOS. I can't get my system working. Are you able to help me? |
(Posted: 13th August, 2008) |
A. With high-speed Internet, our Virtual On Site Support gets you back to business in a Giffy! Our Help Desk team utilizes Ultra VNC to establish a remote connection directly to your PC. It's as if a help desk specialist were sitting right at your desk!
With HotPOS Remote Onsite Support, we can:
* Diagnose Your Problem
* Resolve Configuration Issues
* Resolve Compatibility Issues
* Answer Usability Questions
* Contact Us on 1300 735 919 or service@hotpos.com.au |
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| Q. Do you provide tech support? |
(Posted: 9th March, 2010) |
A. We provide FREE lifetime Email tech support as a service to our customers for the products purchased through us. We DO NOT support cash registers and POS equipment purchased through other vendors.
For support please email helpdesk@hotpos.com.au
The new www.hotposhelp.com.au website. Exclusively for HotPOS customers:
Support for your POS equipment is an essential part running a retail business. Although Hotpos provides email support (and phone support when necessary) during business hours, we realise that often, business owners and managers don't have time to fix technical hiccups during opening hours. You have a business to run. So POS equipment maintenance or installation is done on the fly, when spare time arises, which my be later in the evening or early in the morning.
The hotpos help website is a growing database of technical information about POS equipment and cash registers, exclusively for Hotpos customers. On this Website you will find setup guides, manual, templates, how-to instructions and tips and tricks for most of the products we sell. And, the best part is, its available 24/7 for Hotpos customers. This means you no longer have to wait for a return email or call for tech support. You can simply login, find your product and view the technical info. If a solution for your problem hasn't made it into the knowledge base yet, simple email helpdesk@hotpos.com.au for the solution.
How to get access to www.hotposhelp.com.au ?
Simply email helpdesk@hotpos.com.au quoting your business name and order number, ask for access to hotpos help, in the body of your email. We will email you with your own login and password, giving you access.
Please use caution when purchasing complex equipment on the internet. You may find rock bottom prices at some websites, but be wary. Many websites selling cash registers are NOT offering tech support. Even if you choose not to purchase from Hotpos, we highly recommend that you read the website's privacy policy regarding tech support. If they do not offer tech support, we highly recommend that you do not buy at that website. |
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| Q. What is your Refund policy? |
(Posted: 22nd April, 2010) |
| A. If we supply you with the incorrect goods. We will replace them for you. If you change your mind once a product is purchased or have ordered the incorrect goods, An RA (return Authority) form must be completed and the goods must be shipped by you, back to our warehouse. a Restocking fee of 15% may apply if the goods and the box they came in are not in "new condition". Software purchases and labour charges including on-site support contracts can not be refunded. |
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