| Frequently Asked Questions (FAQs) |
| Question & Answers for Product: |
| Q. When will I receive my order? |
(Posted: 26th Sept, 2005) |
A. Regular orders are dispatched same day if ordered before 4PM Eastern Standard Time (Sydney) and take 1-3 days to receive depending on your location. Most orders will be received in two days from ordering.
Express orders are sent on request which guarantees next day delivery to all Australian Metropolitan areas. |
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| Q. Are your items from the genuine manufacturers? |
(Posted: 26th Sept, 2005) |
| A. Absolutely! All goods ordered from HotPOS are the genuine article, all in perfect condition and sourced from Australian distributors. We do NOT sell grey imported stock which may invalidate your warranty. |
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| Q. I dont have a credit card, what other payment options do you offer? |
(Posted: 26th Sept, 2005) |
| A. You can pay by Direct Deposit, Cheque, Money Order or Bank Cheque. You can obtain a money order by visiting any Australia Post branch, or a bank cheque from your bank. Paying by credit card is very safe, and is the recommended payment method for prompt delivery. |
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| Q. How will the product be packaged? |
(Posted: 26th Sept, 2005) |
| A. The products you order will be packaged to prevent damage, and will arrive in their original manufacturers packaging. |
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| Q. How secure is payment gateway you use? |
(Posted: 26th Sept, 2005) |
A. We use a payment gateway operated by SecurePay, Australia's largest payment gateway providers. Through their secure 128bit payment gateway, your credit card is charged immediately then the full card details are not kept in any database.
There is next to no chance that your credit card information could be intercepted during processing. No individual has ever cracked 128bit SSL encryption - there is a higher chance of somebody looking over your shoulder than your card details being taken using the SecurePay payment gateway!
As with all internet transactions, be sure to look for the Lock symbol at the bottom right hand corner of your browser which guarantees the page (where you enter your credit card details) is secure. |
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| Q. Do you ship overseas? |
(Posted: 26th Sept, 2005) |
| A. Sorry as our products are largely covered by Australian warranties only, we can only ship to Australian addresses. There are no exceptions to this. |
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| Q. Can I place an order over the phone? |
(Posted: 6th March, 2007) |
| A. Call 1300 735 919 for all customer service enquiries or orders. Alternatively, visit our contact page above and email us directly. |
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| Q. If the product is faulty where do I return it? |
(Posted: 8th March, 2007) |
| A. Call us on 1300 735 919 and we will provide further information to facilitate a return of the product and replacement. |
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| Q. What is the Difference between Laser, CCD and Linear Imaging Scanners? |
(Posted: 8th March, 2007) |
A. LASER SCANNERS
A Laser Barcode Scanner uses a rapidly-moving laser to shine a particular frequency of light at the black and white bars of a barcode. The laser light is reflected off the barcode and read by a photo diode in the barcode scanner. The barcode scanner then interprets the reflection data and decodes it into useful data. To use a Laser Barcode Scanner, simply hold it near the barcode (read distances vary by model) and click the button or trigger. A Laser Barcode Scanner is suitable for almost any use, reads barcodes quickly and is very affordable.
Laser Barcode Scanner are the most common type of Barcode Scanner. A laser Barcode Scanner need not be in contact with a barcode to read it. A standard range laser Barcode Scanner can read a barcode from about 6 to 24 inches away, and a long range Barcode Scanner can read one from perhaps 2 to 8 feet away. Certain extra long-range laser Barcode Scanner are capable of reading a barcode from up to 30 feet away. A basic handheld laser Barcode Scanner can cost as little as $180, with specialty laser Barcode Scanner costing as much as $2000. Laser Barcode Scanner are often in handheld or "gun" form factors, but are also regularly built for counter-top or fixed-mount applications.
CCD Scanners
A CCD Barcode Scanner works much like a Laser Barcode Scanner, but instead of shining a laser at the barcode, the CCD Barcode Scanner measures light reflected from a series of light-emitting diodes (LEDs). This technology is older and not as fast as a Laser Barcode Scanner, but usually costs less. Some CCD Barcode Scanner models can read 2D barcodes. To use a CCD Barcode Scanner, hold it near the barcode (read distances vary by model) and click the button or trigger.
CCD (Charge Coupled Device) Barcode Scanner use an imaging CCD (similar to the ones found in digital cameras) to take a picture of barcodes, that are then decoded into a sequence of characters. CCD Barcode Scanner have a very fast scan speed, but a low scan range (often less than 3 inches from the barcode). A CCD Barcode Scanner can be very durable because they do not contain any moving parts, but are limited because they cannot read any barcodes wider than the imaging element. Their low cost and speed make CCD Barcode Scanner well suited for point of sale applications, but their short read range makes them a poor choice for warehouse or industrial applications.
Imaging Scanner
An Imaging Barcode Scanner works much like a camera, taking a picture of the barcode and then using software to collect the barcode data from the image. An Imaging Barcode Scanner is ideal for two-dimensional (2D) and PDF417 barcodes and generally read quickly.
Unlike a laser scanner (or human eye), the imager does not need the barcode to be oriented in anyway (other than within the scan area) in order to be legible. In fact, it doesn't need it to be a "bar"-code at all. Two dimensional symbologies come in a variety of styles, some resembling a chessboard or the familiar UPS code (a target with snow around it). Of course, all imagers can still read the one-dimensional codes, but usually without the greater range capability of a laser scanner. Because of their camera-like "eyes", some imagers are designed to be capable of capturing photos, like a camera cell phone. This is a great idea for those who want a handgun scanner for barcodes with the ability to store images of, say, a signature or I.D. |
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| Q. Are any of your products compatable with MYOB Retail Manager? |
(Posted: 4th Jan, 2008) |
| A. All our products are compatable with MYOB retail manger |
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| Q. Can you supply large volumes to major retailers? |
(Posted: 31st Jan, 2008) |
A. We cetainly Can. Here is a list of some of our better known customers:
Blockbuster Video
Jeans West
Kispy Kreme Donuts
Video Ezy
Dominos Pizza
Subway
Australian Air Express
We aslo currently supply a number of government Agencies such as:
Australian Customs &
Railcorp NSW |
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| Q. Is shipping included in price? |
(Posted: 12th Feb, 2008) |
A. All prices include GST but Exclude shipping. The shipping is worked out automatically when you place your order.
Shipping is free on all orders over $1000 |
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| Q. Can you provide finance? |
(Posted: 2nd June, 2008) |
| A. Yes we can. We have a long standing relationship with both CTF finance and Rentsmart. Give us a call and we will email or fax you an application form. |
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| Q. Hi, I didn't buy my equipment from HotPOS. I can't get my system working. Are you able to help me? |
(Posted: 13th August, 2008) |
A. With high-speed Internet, our Virtual On Site Support gets you back to business in a Giffy! Our Help Desk team utilizes Ultra VNC to establish a remote connection directly to your PC. It's as if a help desk specialist were sitting right at your desk!
With HotPOS Remote Onsite Support, we can:
* Diagnose Your Problem
* Resolve Configuration Issues
* Resolve Compatibility Issues
* Answer Usability Questions
* Contact Us on 1300 735 919 or service@hotpos.com.au |
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| Q. Do you provide tech support? |
(Posted: 9th March, 2010) |
A. We provide FREE lifetime Email tech support as a service to our customers for the products purchased through us. We DO NOT support cash registers and POS equipment purchased through other vendors.
For support please email helpdesk@hotpos.com.au
The new www.hotposhelp.com.au website. Exclusively for HotPOS customers:
Support for your POS equipment is an essential part running a retail business. Although Hotpos provides email support (and phone support when necessary) during business hours, we realise that often, business owners and managers don't have time to fix technical hiccups during opening hours. You have a business to run. So POS equipment maintenance or installation is done on the fly, when spare time arises, which my be later in the evening or early in the morning.
The hotpos help website is a growing database of technical information about POS equipment and cash registers, exclusively for Hotpos customers. On this Website you will find setup guides, manual, templates, how-to instructions and tips and tricks for most of the products we sell. And, the best part is, its available 24/7 for Hotpos customers. This means you no longer have to wait for a return email or call for tech support. You can simply login, find your product and view the technical info. If a solution for your problem hasn't made it into the knowledge base yet, simple email helpdesk@hotpos.com.au for the solution.
How to get access to www.hotposhelp.com.au ?
Simply email helpdesk@hotpos.com.au quoting your business name and order number, ask for access to hotpos help, in the body of your email. We will email you with your own login and password, giving you access.
Please use caution when purchasing complex equipment on the internet. You may find rock bottom prices at some websites, but be wary. Many websites selling cash registers are NOT offering tech support. Even if you choose not to purchase from Hotpos, we highly recommend that you read the website's privacy policy regarding tech support. If they do not offer tech support, we highly recommend that you do not buy at that website. |
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| Q. What is your Refund policy? |
(Posted: 22nd April, 2010) |
| A. If we supply you with the incorrect goods. We will replace them for you. If you change your mind once a product is purchased or have ordered the incorrect goods, An RA (return Authority) form must be completed and the goods must be shipped by you, back to our warehouse. a Restocking fee of 15% may apply if the goods and the box they came in are not in "new condition". Software purchases and labour charges including on-site support contracts can not be refunded. |
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