Help & Support
Epson Receipt Printer Support
| Epson Receipt Printer Support DO NOT CONNECT YOUR PRINTER before reading this!!! Windows Setup: Restart your Computer Unpack the printer Install Paper Connect to Power supply and switch on power. DO NOT CONNECT TO PC. Insert the CD provided in the box (or download) and run the APD Setup Program. Complete the Advanced Driver Installation and follow the prompts on the screen. Once complete, go ahead and connect your USB cable from the Printer to the Computer The Computer will recognise the printer and install it. You are now ready to use your Receipt Printer! Cash Drawer Setup: If you are using a Cash Drawer with your printer, follow the instructions below: Connect the Cash Drawer to the back of the printer. There is a dedicated connection for it named DK. Once you have connected the Cash Drawer, watch the Video Below for setup: Click Here for Cash Drawer Setup Video Click Here for T82 Setup Video for Windows PC Common Problems and Fixes: Q: My printer was not detected by my Computer. Please unplug your printer from the computer. Restart your computer. Ensure you have installed the driver as described above Go ahead and connect your printer using a DIFFERENT USB port on your Computer This should fix the issue Q: My receipts are printing but there is no Visible Text on the receipt Please check you are using Thermal Paper with this printer Remove the paper roll and reverse it. Thermal Paper only prints from ONE side, not both Try a Fresh Roll of paper. Q: I am using an old Version of MYOB Retail Manager or Retail Basics. How do I setup? After completing the setup process above You will need to install the Epson Virtual COM driver for this printer Once Installed, you can then contact MYOB support and they will setup MYOB for you. Please note all products from HotPOS are sold on a DIY basis. HotPOS is not responsible for the Setup and Maintenance of your Printer. You will need to contact your IT Service provider for assistance. |