General Receipt Printer Support

Please follow the troubleshooting guide below when installing your printer:

Windows or Mac

• DO NOT CONNECT the printer
• Restart your computer
• Install the software driver provided by the manufacturer
• Now connect the printer via USB
• Printer will be detected and you can now go ahead and setup with your POS software

Apple Bluetooth iOS

• Please ensure you have selected the CORRECT printer supported by your POS software and device. If in doubt, contact your POS software provider or ask us.
• DO NOT CONNECT the printer
• Restart your iPad or Mobile Device
• Ensure your POS software is installed correctly and supports bluetooth printing
• Now connect the printer via bluetooth to your mobile device following the instructions from your software provide. Eg Timely, Kounta, etc
• Printer will be detected and you can now go and print receipts